FREQUENTLY ASKED QUESTIONS

Raw Shea from the Karite Tree
WHAT IS SHEA BUTTER?
Shea Butter is an oily extract from the seed/nut of the Shea Tree (also known as the Karite Tree). The extract is known to contain important nutrients that are helpful in daily personal care.  Nutrients include, but are not limited to Vitamins A, E and F.  Clinical studies show that daily use of Shea butter for one month is guaranteed to change and improve the quality and appearance of your skin. 
WHY DO PEOPLE USE SHEA BUTTER?
100% pure Shea Butter is a superior moisturizer, containing remarkable healing properties for various skin ailments. It contains the one vitamin that is important for maintaining healthy skin. Shea Butter fights wrinkles, scars, stretch mars, eczema, chapped or rough skin, burns and much more!
IS SHEA BUTTER SAFE FOR PEOPLE WITH NUT ALLERGIES?
Shea By Nai, LLC is committed to the quality of our products and the safety of every one of our customers. Due to the lack of strong clinical evidence that the use of unrefined Shea Butter products is safe for use among individuals with nut allergies. WE STRONGLY RECOMMEND THAT THOSE WITH KNOW HISTORY OF NUT ALLERGIES SHOULD AVOID USING SHEA BUTTER UNTIL PROPER STUDIES CAN ESTABLISH EVIDENCE OF SAFETY FOR OUR POTENTIAL AT-RISK CLIENTS.  - Jean David Dumornay, MD, MBA, FAAFP

PROPER CARE FOR SBN PRODUCTS:

 

HOW DO I PROPERLY STORE MY BUTTERS?

For best results store your butters at room temperature, 73°F/ 22°C In order To prevent melting store away from direct sunlight. Refrigerate your butters if you are in warmer environments.

 

IS MY BUTTERS STILL GOOD AFTER ITS BEEN MELTED?

Yes, if your butter melted you can place it in the refrigerator to solidify it. Keep in mind the whipped consistency will be altered but all of the nourishing benefits and properties will remain the same.

 

EVENTS/MEET UPS

 

WHEN IS YOUR NEXT EVENT?

 

Check out our VISIT US tab under our UPCOMING EVENTS link to see our next events, meetups and so much more!

 

WHERE CAN I SHOP IN PERSON?

You can shop in person at our future pop up, shows, or vending opportunities which will always be listed in the VISIT US tab under UPCOMING EVENTS.

 

SHIPPING/ INQUIRIES 

WHAT IS YOUR SHIPPING POLICY?

 

Shea By Nai, LLC products are made to order, please note that it could take anywhere from 3 to 14 business days for an order to be made, processed and shipped. All orders are shipped on Tuesdays and Thursdays.

 

CUSTOM ORDERS AND WHOLESALE

 

ARE CUSTOMIZED BUTTERS AVAILABLE?

 

Currently, SHEA BY NAI, LLC does not take custom orders.

 

HOW DO I ORDER WHOLESALE?

 

For wholesale inquiries, please email support@sheabynai.com

 

ADDITIONAL QUESTIONS

 

ANY OTHER QUESTIONS?

 

For all other inquiries, questions, comments or concern please feel free to email support@sheabynai.com